Abstract: Join us as we share our journey to achieve healthcare excellence through the application of performance improvement in patient and family partnership, team member engagement and community activation.

In the late 1990’s Sharp Coronado Hospital, like many small geographically isolated community hospitals, was struggling. Not only was the financial picture dwindling, so too was the patient base. Transformation from the inside out was the only solution. A vision to become the best place to work, the best place to practice medicine and the best place to receive care along with a commitment to embody the best of patient and family centered care set the course for a bright and successful future.

Team members, physicians, patients and families, volunteers and the surrounding Coronado community were all active participants in this transformation. Performance improvement action teams including front line team members and leadership applied the principles of DMAIC, CAP, Lean Six Sigma to evaluate current performance against the very best. Benchmarks including the Planetree Model of Patient Centered Care, Baldrige, Magnet Nursing Excellence, Just Culture and High Reliability Organizations have been utilized to measure progress.
During this presentation you will learn how Sharp Coronado Hospital’s team has transformed to become one of the most successful small community hospitals.

Biography: Susan Stone is the executive officer of Sharp Coronado Hospital and senior vice president of hospital laboratory services for Sharp HealthCare. Sharp Coronado Hospital is a 181-bed facility full service community hospital specializing in total joint replacements and advanced liver care. Susan joined Sharp HealthCare in 1986 holding numerous leadership positions including Chief Nursing Officer for two of Sharp’s seven hospitals where she successfully led the 2007 and 2012 Planetree Designation efforts at Sharp Coronado Hospital and Sharp Memorial Hospital respectively in addition to the 2013 Magnet Re-designation efforts at Sharp Memorial Hospital and Sharp Coronado Hospital’s 2015 Planetree Distinction in Leadership and Innovation effort. Known for innovative patient centered care program development, as a national Patient Centered Care Fellow contributed to the development of the Designated Patient Centered Care Hospital Program. Dr. Stone is currently a member of the Planetree Incorporated Board of Directors, her patient-centered research has been featured in the peer reviewed Health Environments Research and Design Journal and she was a contributing author to the 2008 Patient-Centered Care Improvement Guide. She earned her Bachelor of Nursing Science at San Diego State University and a Master and Doctorate of Philosophy in Nursing Science at the University of San Diego.

Contact: Susan can be reached by e-mail at susan.stone@sharp.com for additional information about this Weekend Conference session.

Websites: www.sharp.com/coronado and http://community.planetree.org/network/members/profile?UserKey=bea2f8cd-4b5d-4031-adc1-9b7d27906333

Blog: http://sharpnet.sharp.com/hospitals/coronado/blog/index.cfm

LinkedIn: https://www.linkedin.com/in/susan-stone-a1a4a934?trk=nav_responsive_tab_profile_pic

Twitter: @susanchat