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Session Q - Pre-Conference Session
Friday, June 12, 1:15-4:15pm

Process Improvement Investment
Presented by Phil Monroe

Description: The presentation is based on the teachings of Dr. Edwards Deming.  It will be a practical, how to, presentation of the Theory and Tools of Process Improvement.  The focus will be on how to construct and interpret statistical charts to identify opportunities for better organizational performance.  We will investigate why Dr. Deming said things like, “Don’t blame people for problems created by the system” or “A numerical goal without a method is nonsense.”

By attendance at this session you will:

  • See Videos of Dr. Deming as he talks about process improvement.
  • Look at data from a wide variety of activities and learn how to portray the information in run charts, Pareto Charts, Histograms, and Control Charts.
  • Learn how to construct a Control Chart.
  • Learn how to interpret a Control Chart to improve decision-making.
  • Where and how to effectively use the different tools in the Plan, Do, Study, Act (PDSA) for process improvement.

Target Audience: People who want to make a difference in their organization by promoting data-based decisions.

Organizational Issues: One of the presenter’s frustrations with conferences he has attended is that when folks return to their organizations they may have heard inspiring talks, but they were not equipped to, “Do Something” in their organization.  This session is designed to provide skills in data collection, portrayal, interpretation, and suggested actions to take for improvement of your organization.  Dr. Deming often said, “Best efforts are not enough.”  In this session we will go beyond Best Efforts to Skill Development.

Objectives: You will learn practical tools you can apply immediately.  You will understand the importance of systems thinking when taking action to improve performance.

Cost: None

Pre-work: None

Materials Needed: Not required, but if you have a calculator with statistical functions (Average & Standard Deviation) please bring it.

Handouts: Available for download after the Forum

Phil Monroe

Biography: Phil Monroe served eight years on the Coronado City Council. Prior to that, he served five years on the Coronado Planning Commission, the last two years as Chairman. Phil represented Coronado on the SANDAG Board and the San Diego Metropolitan Transit System Board for six years. For thirty years he was an Officer in the U.S. Navy where he held positions in engineering, logistics, and direct fleet support areas. When Phil was Commanding Officer at the Naval Air Rework Facility, North Island, he introduced the Deming management theory to that organization which employed 5,500 personnel and managed an annual budget of over $400 million dollars.

After leaving the Navy, Phil consulted with major companies, helping them develop their Quality Improvement and Performance Measurement implementation strategy. Phil has a unique talent that helps organizations connect their strategic plans to a meaningful measurement strategy. His friendly style and "How to" approach clarify key points to promote learning.

Phil was a founding member of the In2:InThinking Network's Board of Directors. He currently serves on the board of the Coronado Historical Association, the Coronado Tennis Association and is a member of the Board of Full Access Coordinated Transportation (FACT) that works to meet the transportation needs of Seniors, the disabled, and people in Social Service Programs.

Phil's degrees include a BA (Mathematics) from Cornell University and an Engineers Degree in Aeronautical Engineering (AeE) from the Naval Postgraduate School. Hobbies include tennis, golf, and rollerblading.

Contact: Phil can be reached by e-mail at philmonroe1@aol.com for additional information about this Pre-Conference session.

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