Abstract: The purpose of this session is two fold – to bring light to two highly interdependent bottlenecks commonly found in organizations. The first bottleneck could be described as the human condition. Given how each of us interprets our own reality, it is surprising we can work together at all, let alone Think In Community. The second bottleneck is how a company, invests capital and human resources to satisfy the needs of the customer. Can a candidate project be framed to simultaneously bring higher customer value while reducing the conditions driving the first bottleneck—ultimately setting up for Thinking In Community?

Biography: Steve Dightman is a principle at RegularGuys Consulting which provides multi-faceted consulting and coaching aimed at improving business performance. Steve has a diverse background which includes many years with The Boeing Co. where he supported manufacturing operations, engineering, facilities, and business process improvement. He managed the Commercial Airplane Co., Education and Training group, supporting real time embedded computer avionics and simulation, engineering applications, operating systems, software engineering development, supply chain software applications and manufacturing equipment maintenance.

While at Boeing Steve co-lead a weekly study group for 13 years in the investigating and implementation of business improvement theories, methods and tools including Continuous Quality Improvement (CQI), W. Edward Deming-Philosophy of Management, Theory of Constraints, Systems Thinking, LEAN, Six Sigma, Value Engineering, TRIZ, NLP-Neural Semantics, Human Performance Technology (HPT) and others.

Steve is Chapter President of APICS-The Association for Operations Management-Puget Sound Chapter and holds certifications as a Certified Professional Coach (CPC), Certified Performance Technologist (CPT), NLP-Neural Semantics Master Practitioner, and received a ‘Jonah’ certificate from the AGI-Goldratt Institute.

Contact: Steve can be reached by e-mail at stevedightman@kendra.com for additional information about this Pre-Conference session.

Linkedin: www.linkedin.com/pub/steve-dightman/11/527/417

Biography: Dave Nave is a Management Engineer with a focus on processes and systems in the context of the surrounding organization. With experiences in coaching and mentoring for a variety of improvement efforts, he is known for moving projects forward by investigating complex ideas in terms of business- engineering-operations, build rapport, use critical thinking, and providing new insights in plain, easily understood language.

Dave’s experiences include the automotive, defense, and aerospace, microelectronics, and vacuum technology industries, and he has worked as a machinist, CNC Programmer, a variety of operational engineering positions, and support functions.

Dave holds a MBA in Management Systems (Deming Scholars Program) from Fordham University and a BS in Manufacturing Engineering Technology.

In 2004 Dave was one of only 12 people worldwide selected by the W. Edwards Deming Institute® to reconfigure Dr. Deming's famous "Four Day Seminar" into the 2.5 day seminar “Out of the Crisis” and subsequently named as a training representative for The W. Edwards Deming Institute®. He is a member of American Society for Quality and a Certified Manufacturing Engineer, and an internationally published author.

Contact: Dave can be reached by e-mail at dave@davenave.com for additional information about this Weekend Conference session.

Website: www.davenave.com

LinkedIn: www.linkedin.com/in/davenave